ORDERING - HOW DOES IT WORK?
We work with any draft artwork and are used to making professional design and finishes from any drawing, either sketched by hand or using computer software. This artwork service is fully inclusive of the listed prices. Once you have the design and all required wording, please email it to us (PDF / Scan / photo etc) at firstname.lastname@example.org together with the size badge that you’d like and we’ll make a quick sizing check to ensure the design can fit (at the minimum size for clear embroidery) before making payment or ordering.
Next you need to decide on the payment service required. You can see from our ‘Prices’ page, we have a standard rate service (invoice on badge delivery) and discounted rate service (payment prior to proof) for customers happy to pay against a proforma invoice prior to commencement of artwork, in order to receive the (approximately 10%) discounted price. If you opt for this, rest assured, we do not commence production until you are entirely happy with your proof. If you want the standard rate service then we can commence artwork directly. The majority of our repeat customers use the discounted rate prepayment method. Nevertheless we commonly recommend to customers short on time to go with the standard rate service so that we start the proof immediately.
SHOULD I COMPLETE THE ON-LINE ORDER FORM OR JUST EMAIL YOU THE DESIGN?
We would recommend that new customers just email us the draft design required as it easier for you and we can assess your order faster. Regular customers may prefer the on-line order form as it gathers all requirements in one go, effectively starting your order without any email back and forth to start an order. However, please go with what is easiest for you.
We have over 240 thread colours available so likely we will have very similar matches to anything you provide in your draft designs. We will endeavour to match any colours you have used in your draft designs but if the colour is particularly crucial then please provide a Pantone colour code and we can use this to make a match.
We quote 3 weeks as our turnaround time from your proof approval to receiving your badges. On occasion this is pushed to the limit during busy periods so it would be wise to start the process sooner to allow time for the creation of a proof you are happy with.
We accept payment by direct transfer / BACS or cheque in the post only – all remittance details are provided on invoices. We do not accept credit card payment as this would incur additional charge that we would have to pass on to our customers.
The embroidery quality of Goldpress Badges is unsurpassed and we take as much time as necessary to ensure you are totally happy with the proof of your design.
MORE DETAILED INFORMATION
WHAT SIZE CAN I HAVE MY TEXT?
The minimum size for text to embroider well is 18 pt Arial or equivalent or 4.5mm high. Any smaller and it will not embroider satisfactorily.
WHAT SIZE SHOULD SCOUT AND GUIDE LOGOS BE?
To embroider well either logo needs to be a minimum of 14 mm, otherwise you will be disappointed with the result.
HOW DO I SEND MY ARTWORK?
When you place your order, your artwork can be attached to our electronic order form. We only accept . Word.doc, pdf or .jpg files. dpi needs to be a minimum of 300. Alternatively you can send a paper copy in the post. It is quicker to send your order electronically.
WHEN I SEND MY ARTWORK HOW LONG WILL THE PROOF TAKE?
We aim to have your proof with you within 3 working days of receipt of your artwork. If you have not received your proof within this time, please contact us to make sure your instructions have arrived.
HOW DO I ACCEPT MY PROOF?
When we send your proof for approval, we will assume that you will respond within 3 working days. If we do not hear from you we will assume that we are waiting for you. It is up to you to let us know if you have not received the proof within the promised time. We cannot be held responsible if your deadline is missed due to non-acceptance of artwork.
WHAT SIZE IS MY BADGE?
To calculate the size of your badge please add together the height and width at their highest/widest points and then divide the result by two. This gives the size of your badge for pricing purposes, e.g. a round 75 (3") mm badge would be 75 (3") plus 75 (3") (3") giving 150 mm (6") divided by two = 75 mm (3"). Or 50 mm (2") plus 100 mm (4") giving 150 mm divided by two = 75mm (3") for an oblong badge.
WHEN AND HOW DO I PAY?
The invoice will be included in the badge parcel and we ask that payment be made within 14 days of receipt. Cheques should be made payable to GOLDPRESS BADGES. We reserve the right to add a 5% surcharge for late payment. If we have delivered your badges on time we will expect payment on time.
CAN I HAVE MORE THAN 9 COLOURS?
Yes, additional colours are charged at 5p per colour per badge.
DO YOU CHARGE EXTRA FOR METALLIC OR GLOW-IN-THE-DARK THREADS?
The cost of metallic threads is included in our 9 embroidery threads. Unfortunately due to the price rise of Glow-in-the-dark threads, this is the exception to our inclusive cost, and will need to be quoted for on a badge by badge basis.